Are defects and delays turning relationships with your key stakeholders frosty?
Process Maps are great for creating visual representations of the way in which work actually gets done and understanding complex processes. Process Maps are especially useful for business processes where much of the activity is invisible and happens in the virtual world.
As you map the process, you will quickly identify opportunities for Standardisation and Simplification, which may include:
- Consistency – Activities or process steps that are performed differently by different team members.
- Visibility – Points in the process where information should be provided to stakeholders to shape their expectations.
- Complexity – Multiple hand-offs and approvals that slows things down.
- Sequencing – Process steps that seem out of order.
- Redundancies – Duplication that could be eliminated.
- Omissions – Steps that are missing that could improve the process.
- Rework Loops – Step in a process that are repeated to correct errors or defects.
- Bottlenecks – Constraints in the process where work trickles through.
- Batching – Areas in the process where work piles up.