Not satisfied with superficial solutions?
Tools like 5 Why Analysis help teams to methodically identify and correct the root causes of events or problems, rather than to simply address the symptomatic result. A factor is considered a root cause, if removal thereof prevents the final undesirable outcome from recurring.
5 Why Analysis is used to explore the cause and effect relationship underlying a particular problem. The technique determines the root cause of the problem by repeating the question – Why? Each answer forms the basis of the next question. The 5 in the name derives from an anecdotal observation on the number of iterations needed to resolve the problem, but there are no hard and fast rules about how long to continue the search for root causes.